Política de privacidad

PRIVACY POLICY (embasement platform - FEEDBACK Solutions )

PREAMBLE

The FEEDBACK SOLUTIONS website is published by ROYAL CANIN, a société par actions simplifiée [simplified joint-stock company] with share capital of €31 544,883 located at  sis 650 avenue de la petite Camargue, à AIMARGUES (30470).

ROYAL CANIN is responsible for processing the personal data collected in connection with its business.

It has a personal data protection officer who can be contacted at the following address: support@thefeedbacksolutions.com

The privacy policy sets out the conditions under which ROYAL CANIN, as the data controller, collects and processes the personal data of all those who have been or will be its stakeholders.

As the data controller, ROYAL CANIN complies with the regulations in force regarding the protection of personal data and in particular with the provisions of Law No. 78617 of 6 January 1978 as amended (known as the ‘Data Protection Act’) and Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data (known as the ‘GDPR’).

We attach great importance to protecting your personal data.

The purpose of this privacy policy is to tell you how ROYAL CANIN intends to process your personal data.

By using the site, the user acknowledges that he/she has been informed of the conditions for processing his/her personal data as set out herein, and that he/she accepts them unreservedly.

DEFINITIONS

• ‘Personal data’ is any information relating to an individual who is identified or can be identified directly or indirectly from that data.
• An ‘identifiable natural person’ means a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors.
• The term ‘processing’ refers to operations or sets of operations involving personal data, regardless of the process used.
• The terms ‘you’/’your’ refer to users of the ROYAL CANIN website (prospective customers, service providers, suppliers, partners, job applicants, etc.) as well as any third party who, incidentally or otherwise, may one day enter into a contractual or non-contractual relationship with ROYAL CANIN or simply come into contact with it, in any capacity whatsoever.
• The terms ‘we’/’us’/‘our’ refer to ROYAL CANIN, its directors, employees and partners.

1 - Personal data collected

We collect and process the data gathered through the application form you completed on the website, namely

• Data relating to your identity, such as first and last name;
• Telephone number;
• Email addresses;
• Data relating to the pet’s identity, such as its name, age, breed, weight, blood and urine tests, general state of health and photograph.
• Data relating the entity you are related to 

When you use our site, we may also automatically collect certain information from your computer. This may include your IP address and browser type. We may also collect information about your online activity. We collect this information in order to personalise your browsing experience. For more information, please see the ‘cookies’ section.

When you use the social media functions on our site, we may be able to access information about you in accordance with the privacy policies of the social media platforms.

2 - Purpose of the data collection

Data is collected in order to:

• Meet all our commitments to our stakeholders:

In general, your personal data is essential for us to meet our obligations and commitments to all users of the site.

• Create a user account:

We collect and process your personal data for the purpose of creating a user account to grant you access to the FEEDBACK SOLUTION application. This will allow you to participate in studies and surveys related to the quality and effectiveness of products intended for companion animals. 

• Comply with a legal obligation:

We collect your personal data in cases where processing is necessary to comply with a legal obligation to which we are bound (request from a supervisory authority; compliance with the rights of third parties; asserting our legal rights, etc.)

3 - Possible access to your personal data

Depending on the purposes and reasons for which we collect your personal data and that of pet owners, the following organisations or staff may have access to your data:

• ROYAL CANIN’s partners such as vets, laboratories, business partners, food manufacturers, etc.; 
• ROYAL CANIN employees;
• Third parties processing personal data as data processors or service providers, in compliance with ROYAL CANIN’s instructions (hosting; technical maintenance; data security, routing, etc.);
• Third parties working with IROYAL CANIN in the performance of its tasks, insofar as the disclosure of this data is necessary for this purpose;
• Professional advisers (lawyers, accountants, etc.) and insurers;
• Public supervisory and regulatory authorities, etc.

If ROYAL CANIN transfers personal data to a third country, in particular if its servers hosting the data are located outside the European Union, it undertakes to ensure that the contracts signed with the service providers concerned include the standard contractual clauses established by the European Commission to guarantee the security and confidentiality of the data transferred.

4 - How long we store your personal data

Your personal data is stored for the duration of the partnership. It will then be stored for a period of five years following the end of the partnership, for evidentiary and record-keeping purposes.

You are hereby informed that the processed data provided to ROYAL CANIN’s partners in connection with the use of the services may be stored and processed by them, with no involvement from ROYAL CANIN, for a period longer than that provided for in the previous paragraph, in particular to meet the legal obligations imposed on them.

5 - Privacy and security guarantees for your personal data

ROYAL CANIN undertakes to ensure the security of personal data disclosed to it for any reason. 

To this end, it has put in place an information systems security policy, as well as appropriate technical rules and measures, to effectively protect the personal data under its control from unauthorised access, disclosure, use or modification, as well as unlawful destruction or accidental loss.

ROYAL CANIN specifies that all its stakeholders, including employees, consultants, various service providers and data processors (i.e. the persons who process your personal data on our behalf for the aforementioned purposes), who have access to personal data and are involved in its processing, are obliged to comply with ROYAL CANIN’ s privacy policy.

However, you hereby acknowledge that you have been informed that no data transfer over the Internet is 100% secure and that any information provided may be collected and used by persons other than the recipient.

6 - Your rights with regard to your personal data

You have the following rights:

• A right of access;
• A right to rectification;
• A right to erasure;
• A right to restriction of processing to certain scenarios;
• A right to data portability (reuse by yourself or transfer to a third party of your choice);
• A right to withdraw your consent.

You also have the right to appeal to the Commission Nationale de l’Information et des Libertés (French data protection authority) in the event of a breach of the regulations applicable to the protection of personal data, in particular the GDPR.

7 - Collection of personal data by third parties

The ROYAL CANIN website may contain links to other websites that have their own privacy policies. To find out about their privacy policy, you should refer directly to these websites.

If you have any questions about the privacy policy or wish to exercise your rights, you can also contact us directly by email or post, giving your contact details,

• at: support@thefeedbacksolutions.com

• or: ROYAL CANIN, sis 650 avenue de la petite Camargue, à AIMARGUES (30470

To avoid fraudulent applications, you will need to provide proof of identity, which will then be destroyed.

8 - Cookies

8.1. Definition

Cookies are data that a website transfers to the user’s hard drive for record-keeping purposes. When the user accesses the site again, the server automatically recognises the cookie, which then enables the site to obtain information about the user’s last visit.

8.2. What are cookies used for on our site?

The purpose of the cookies used on our site is to:

• identify the services and sections you have visited;
• allow you to use the site’s main features;
• optimise the site and identify any technical issues;
• compile statistics,
• share information with other websites or on social media.

This information is used to personalise our services and content and to make it easier for you to browse our site.

Cookies are also required to measure traffic.

8.3. Internal cookies

When you connect to our site, we may, subject to your choices, install various cookies on your device.

The cookies we issue are used for the purposes described below.

You can choose to express and change your preferences regarding cookies directly online at any time.

The cookies we issue enable us to:

* Make it easier for you to browse our site

• by tailoring the layout to your device’s display preferences during your visits, according to your hardware and viewer and player software;
• by remembering information relating to a form you have filled in (registration or access to your account) or products, services or information you have chosen.

* Improve our services

These cookies make it possible to compile statistics, volume of traffic and use of the various elements making up our site (sections and content visited, path taken) in order to improve the interest and usability of our services.

8.4. Mobile devices

Some mobile devices send information about the phone model, operating system version, connectivity and the name and version of the application used.

This data, which is necessary for our site to function properly on your mobile phone, is automatically processed by the ROYAL CANIN servers and some of our partners in order to provide you with a service tailored to the technical features of your device and to measure the traffic on our site.

9 - Changes to this privacy policy

ROYAL CANIN reserves the right to change its privacy policy from time to time, by choice or to adapt to changes in the legislation in force or technological developments. ROYAL CANIN undertakes to inform you of any significant changes. However, it is your responsibility to refer to this privacy policy regularly.